Urban Planet Reviews

Hi..
This complaint is regarding pathetic and awful customer service I experienced yesterday evening in store.
This happened in store - 580 urban planet, central city, 10153 King George Blvd, surrey bc, V3T2W1 on 6/10/2021, time- 6:42pm with cashier- 924661 (store- 1580).
Firstly we including other customers were waiting in line for cashier to come to his desk and do the billing but no one showed up for 8-10 minutes and everyone was thinking if there is anyone in the store as it was about to close in few minutes and after 8-10 minutes a guy came from back and started doing billing without any apology, still acceptable.
Then when he was doing my billing, he told me my total was $11.19 to which I asked him how come ? as I took this t-shirt from section where it shows $7.99 and there were many t-shirts of same kind with $7.99 and he started arguing with me to which I was so surprised that I should be the one arguing but he keep on throwing statements on me. I told him may be you guys should not display that like this as its showing wrong price to customers and he said to me “MAY BE YOU DIDN’T CHECK IT PROPERLY”. I said I picked it by looking at the price tag and he replied “IF YOU DON’T KNOW HOW TO CHECK THE PRICE THAT’S NOT MY MISTAKE, BETTER OPEN YOUR EYES.” I was like seriously this person is talking to me like this, someone who is meant to provide good customer service treating customers like nothing. Not acceptable at all.
Top of that, he purposely doing billing slowly and didn’t even gave me my receipt so I walked away after paying for the item and he then yelled by saying “ HAVE A GOOOOOD EVENING” as if some one singing and taunting you at the same time. I came back and asked him for his name to which he replied “I DON’T THINK SO I SHOULD GIVE YOU MY NAME, GO AWAY”. Again I asked for his name and he said “NO I AM NOT PROVIDING YOU MY NAME “ and started talking to other customers. I felt so embarrassed so I picked up my receipt and walked away.
I request to the manager that action should be taken for this kind of behaviour. I don’t want any reward or coupon or discount but people doing this kind of customer service should not be working in this industry.
I am a regular customer for urban planet as I always love their style and variety including price but now its forcing me to give it a second thought not to go there anymore.
Thanks,
Rajni

Fast delivery and perfect size

Fast shipping. Affordable prices. Sizes for everyone.

HORRIBLE!
PLEASE!!! ALERT!!!
(I would send the police officers to close the store forever if a could right now ... they are playing with people peace of mind and that is a big crime.)
☆To be honest I thinks this store is planning on going bankrupt soon that's why they don't care not more.
Don't buy nothing from this store.
I wish I had read all the bad reviews before I spend my money here.
I still waiting for my staff and I don't have idea when are they getting here.
There is not way to conctact them .
Only throw E-mail and they don't reply back to you...
I am so disappointed ... with their bad costumer services and how they don't seem to care at all to fix it.
Please people stop supporting this companies that don't care about humans.
And if you still want to buy after reading this comment ...be smart and do it the right way...
Don't buy online...
The worst experience ever with Urban planet...
I can't believe it...
I used to like them ...but I have learn my lesson and never again I will give my money to urban planet stores ...in the outside looks like very serious company store that you can trust but they are all fake even their clothes so wherever .
Peace and love for you guys!♡
I hope you get to read this before you buy something. ????

Ordered a pair of workout shorts from the website and it only took a week to arrive! Came in perfect condition and is accurate to the pictures online. Quality is amazing for the unbeatable price. Thank you Urban!

Horrible return policy. Had to pay for my own return. That return label was more than the item itself. Doesn’t give you a return label like all other companies. I don’t mind if it’s bad quality, as this company is known for their degenerate quality, but at least give us free online returns during covid, as stores are not open.

I was scammed by this company. the clothes they send you from the online store aren't the same quality as the ones from the retail locations and they don't even look like the pictures. They block you from sending them emails so I had to go through PayPal's dispute process. They delayed the process and took for every to respond to PayPal each time but I still won all of the disputes and was refunded.

Love the clothes very trendy decently priced however they need a bigger selection of plus size. I would love to bring all my business to Canada but we need a larger selection of clothing for curvy women.

Order #1 - one item missing the other is cheap quality, not what I expected. Order #2 - Oversized, the large is like an XXL one of the dresses has stitching issues stitching issues and neither dress looked like the pictures, it had puffy clownish looking sleeves. I emailed and kept getting unrelated automated messages, eventually a rep replied asking for pictures but blocked me from replying. The company's return policy, doesn't refund return shipping cost and there's no customer service. I'm shocked and will never buy from Sirens or Urban planet online.